Return & Refund Policy

πŸ“„ Returns & Refund Policy – 2Kstore

πŸ” 30-Day Return Guarantee

We want you to love your purchase! If you're not completely satisfied, you may request a return within 30 days of receiving your order.

βœ… Eligibility for Returns

To qualify for a return:

  • Item must be unused, unworn, and in the original packaging

  • You must provide a valid order number or proof of purchase

  • Returns must be initiated within 30 days of delivery

⚠️ Items sent back without first contacting our support team will not be accepted.

❌ Non-Returnable Items

We do not accept returns for:

  • Sale/clearance items

  • Intimate products (e.g. undergarments, beauty items with hygiene seals broken)

  • Personalized or custom products

  • Gift cards

πŸ“¦ Return Process

  1. Email us at support@twokstore.com with:

    • Your order number

    • The item(s) you want to return

    • Reason for the return

  2. Our team will provide a Return Authorization and instructions on where to send your return.

  3. Once received and inspected, you’ll be notified of the approval or rejection of your refund.

πŸ’Έ Refunds

  • Approved refunds will be processed back to your original payment method

  • Please allow 5–10 business days for the refund to reflect in your account

We reserve the right to refuse refunds for returned items that are used, damaged, or sent without prior authorization.

πŸ” Exchanges

We currently do not offer direct exchanges. If you'd like a different item, please return the original product for a refund and place a new order.

πŸ• Late or Missing Refunds?

If your refund hasn’t posted yet:

  1. Double-check your bank account or PayPal

  2. Contact your credit card company (it may take time before your refund is officially posted)

  3. Still no refund? Contact us at support@twokstore.com

πŸ“ Shipping Costs

  • We cover shipping to the USA for original orders

  • Return shipping is the customer’s responsibility unless the item arrived damaged or defective

πŸ“© Questions?

We’re here to help!
Email us anytime at support@twokstore.com or use live chat (Mon–Fri, 9AM–5PM EST)