FAQ
🧠 Frequently Asked Questions (FAQ) – TwoKstore
Welcome to our FAQ! We’ve gathered the most common questions to help you shop with total peace of mind. If you can’t find what you’re looking for, feel free to email us anytime at support@twokstore.com.
📦 Shipping & Delivery
Where do you ship?
We currently ship to the USA, Europe, and selected international destinations including Canada, Australia, New Zealand, Hong Kong, Japan, South Korea, and more.
We do not ship to P.O. Boxes or APO/FPO addresses.
How much does shipping cost?
USA & Europe: Free Standard Shipping
International (Canada, Asia, Oceania): $18 flat rate
How long does delivery take?
USA & Europe: 7–15 business days
International: 10–20 business days
Please note: delivery times may vary due to customs, weather, or peak seasons.
When will my order be shipped?
Orders are processed within 1–2 business days. You’ll receive a tracking number by email once your order is on the way.
Will I receive a tracking number?
Absolutely! Every order includes tracking. You'll get an email with tracking info once it ships.
💬 Order Issues & Returns
Can I return an item?
Yes! You can request a return within 30 days of delivery, as long as the item is unused and in its original packaging.
How do I request a return?
Email us at support@twokstore.com with:
Your order number
A short explanation of the issue
Photos (for damaged/defective items)
Who pays for return shipping?
If the item is defective or incorrect, we cover the cost.
For change-of-mind or sizing issues, return shipping is your responsibility.
Where do I send returns?
Our return center is located in Portugal. We'll provide the full address and instructions once your return is approved.
🔐 Payments & Security
Is my payment secure?
Yes! We use SSL encryption and secure payment providers to ensure your information stays safe.
What payment methods do you accept?
We accept Visa, Mastercard, American Express, PayPal, Shop Pay, Apple Pay, Google Pay, and UnionPay.
🎁 Gifts & Exchanges
Can I return a gift?
Yes, if the item was marked as a gift at purchase. You'll receive a gift credit once the return is approved.
Do you offer exchanges?
At this time, we do not offer direct exchanges. You may return the item for a refund and place a new order.
🚨 Other Common Questions
What if I entered the wrong address?
If your order hasn’t shipped yet, email us immediately and we’ll fix it. If it has already shipped, we cannot change the address and additional shipping costs may apply.
What if my package is lost or marked as delivered but I didn’t receive it?
Please check with neighbors or your local courier. If you still can’t locate it, email us at support@twokstore.com, and we’ll help resolve the issue.
Will I be charged customs or import taxes?
For international orders, customs duties or taxes may apply depending on your country. These are the responsibility of the customer.
🧡 Still have questions?
We’re here for you! Contact our friendly team at support@twokstore.com, and we’ll respond within 24–48 hours.